THOMPSON HOMES EDUCATION
TERMS AND CONDITIONS
Please carefully read, review and consider provisions of this agreement that sets out both parties rights including but not limited to general information about Thompson Homes Education, as well as rescheduling, cancellation and refund policies for our Products.
1. DEFINITIONS
1.1 OUR PRODUCTS include but are not limited to a 12-week online course, mastermind sessions, workshop by Alice Thompson, a book, one-to-one individual consultations with Alice Thompson and Digital content (i.e., unsupervised recorded lectures) that are delivered by Thompson Homes Education.
1.2 GUEST SPECIALISTS/EXPERT SPEAKERS refers to an individual or professional with specialised knowledge, skills, or expertise in a particular field or subject matter relevant to the purpose of our products. These individuals are invited to provide insights, advice, consultations, or services for a specific project, event, or activity. Guest specialist experts may be engaged on a temporary or ad hoc basis to contribute their expertise and assist in achieving the goals and objectives specified in the contract.
1.3 DEPOSIT - A "deposit" refers to an initial monetary amount or valuable consideration tendered by one party (the "payer") to the other party (the "payee") at the onset of a contract or prior to the fulfilment of certain obligations, as specified in the contract. The deposit serves as a token of commitment, security, or assurance of the payer's intent to honour the terms and conditions outlined in the contract. The nature, purpose, amount, terms of refund, forfeiture, or application of the deposit are explicitly defined within this contract.
1.4 EXCLUDED SERVICES- any services, products or investment opportunities that are offered, delivered or supplied to you, by whatever means and in whatever medium, by our EXPERT GUEST SPEAKERS or other third-party individuals/organisations.
1.5 FORCE MAJEURE EVENT. Neither party shall be considered in breach of this agreement or be held liable for any failure or delay in performance of any obligations under this agreement due to events beyond their reasonable control ("Force Majeure Events"). Force Majeure Events include, but are not limited to:
Natural Disasters: Fires, floods, earthquakes, hurricanes, tornadoes, or other acts of nature.
Government Actions: Acts or directives of governmental authorities or bodies, including regulatory changes, restrictions, or prohibitions.
Acts of Terrorism or War: Acts of terrorism, war, insurrection, sabotage, armed conflict, embargo, or blockage.
Labour Disputes: Strikes, lockouts, or other labour disputes involving the parties or their suppliers.
Technological Disruptions: Significant disruption or failure of the internet, power outages, or telecommunications networks.
Epidemics and Pandemics: Outbreaks of diseases, including but not limited to COVID-19, affecting the ability to conduct in-person activities.
Transportation Disruptions: Interruptions or limitations in transportation, including flight cancellations and travel bans.
1.6 TERMS- the terms and conditions set out in this document.
1.7 WEBSITE and SOCIAL MEDIA ACCOUNTS:
www.thi-edu.co.uk
https://course.thi-edu.co.uk/
https://webinar.thi-edu.co.uk/
https://pro.webinar.thi-edu.co.uk/
https://pro.course.thi-edu.co.uk/
https://mastermind.thi-edu.co.uk/
https://property.course.thi-edu.co.uk/
https://www.instagram.com/property_godmother/
2.INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 WHO WE ARE.
We are THOMPSON HOMES EDUCATION LTD, Company number 14938243.
We are an educational property investment company based in the UK. Our Registered office address: Flat 4 St Johns Court, 38 St Johns Road, Eastbourne BN20 7NB
*DISCLAIMER
PLEASE NOTE THAT WE ARE NOT FCA REGULATED.
We are not authorised by the Financial Conduct Authority or any similar authority, and we do not provide any financial services via our Products. You should seek independent financial, legal expert or tax advice as you consider necessary before making any property investment. Our aim is to offer educational resources and knowledge to assist you in making informed investment decisions. Your decision to invest in any property is solely your own and should be based on your independent research, analysis, and judgement. We do not make specific investment recommendations. We only provide support, and as such we shall not be liable for any decisions, actions or omissions taken by you as a result of anything we communicate to you through our Products.
Thomson Homes Education does not assume any responsibility or liability for the outcomes of your investment decisions. We are not liable for any financial gains, losses, or damages that may result from your investment choices.
By accessing and utilising the educational resources provided by us, you acknowledge and accept the terms of this disclaimer.
2.2 CONTACT DETAILS
You can contact us via phone +447541546212 or by emailing us at alice.thompson@thinvestment.co.uk and support@thi-edu.co.uk
2.3 HOW WE MAY CONTACT YOU
If we have to contact you, we will do so by telephone or by writing to you at the email address you provided to us when placing your order.
2.4 OUR CONTRACT WITH YOU
Our acceptance of your booking will be made if you placed your order meaning you have fully paid or opted for 3 monthly instalment options (*This option is only available for our 12 week-online course). Payments are made through a tap link provided on our Instagram account, website or via bank transfer using our bank details specified in our invoice. We will only fully accept and agree to the Terms once the full payment is made.
3.EXCLUDED SERVICES/ GUEST SPEAKERS
3.1 Please be advised that within our program, we have organised guest speakers to deliver lectures covering a wide array of topics. This includes, but is not limited to, quantity surveying, conveyancing law, accounting, brokerage and many other property investment related fields that will help you gain more knowledge. The guest speakers will share their knowledge, skills and experience in different fields.
3.2 Should you choose to establish communication with these speakers subsequent to the course, it is imperative to acknowledge that any associated risks are entirely assumed by you, and not by us. Our role is strictly that of an educational intermediary. Should you opt to engage in collaboration with them, the onus of responsibility lies with you, given that this falls beyond the purview of our provided services. The guest speakers do not possess the authority to engage in contractual agreements with you on our behalf. They may do so by forming a contractual relationship with you directly.
3.3 Guest speakers may present Excluded Services to you. Should you choose to acquire any Excluded Services, your contractual arrangement will be with the Guest speaker and not with our organisation.
3.4 We do not endorse any Excluded Services, nor do we offer any warranties regarding them. If you opt to procure any Excluded Services, you do so at your own discretion and risk.
3.5 Any prospective partnerships with them shall be decided between you and Guest speakers and Thompson Homes Education is not accountable for it.
4. YOUR RIGHTS TO MAKE CHANGES
4.1 A refund will not be issued once the full payment has been made and the
course has already started.
4.2 Your rights if we suspend the delivery of the online course or any other products. We will try to contact you in advance to tell you if we are suspending delivery of our Course, unless the problem is urgent or an emergency. If we suspend the delivery of a Course, we will contact you to either reschedule it for a future date or refund you in full.
5. OUR RIGHTS TO MAKE CHANGES
5.1 As part of your subscription to our 12-week online course you will be given access to the course Chat on Telegram Messenger where we will regularly post any updates or minor changes to the course content. All changes will be reflected in the document called Update doc, please check it carefully for all changes.
5.2 For our online course content or recorded lectures we use AXL Tech platform for which you will be given access to once the payment has been made. You gain lifetime access and can watch the contents of the course as many times as you wish with no limitations at all, unless specified otherwise when placing an order.
5.3 It is important to note that when delivering video/live lectures, minor changes including substitution of guest speakers may occur. We will update the document in the chat immediately after the change has been made.
5.4 We will make sure that the Digital Content will always match the description provided to you prior to making the purchase.
5.5 If you do not receive the Digital Content or you cannot access it through our AXL Tech platform for any reason, please contact us immediately and we will assist you in accessing it.
6.FORCE MAJEURE
6.1 We are not responsible for delays outside our control. We will make every effort to deliver the Products in accordance with these Terms and provide the lectures on the date(s) specified in the Booking. If the delivery of lectures is delayed by Force Majeure Event, then we will contact you as soon as reasonably possible to let you know and we will take all reasonable steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the Event.
7. INTELLECTUAL PROPERTY RIGHTS
7.1 Intellectual Property Rights encompass various categories, including copyright and related rights, moral rights, trademarks, business and domain names, rights associated with visual identity (such as trade dress), goodwill, the right to take legal action against misrepresentation, design rights, database rights, rights to utilise and safeguard confidential information (including proprietary knowledge), and all other forms of intellectual property rights. These rights may exist with or without official registration, and they cover applications for such rights, renewals, extensions, and the entitlement to claim priority for these rights, as well as any analogous or equivalent rights or forms of protection that currently exist or may arise in the future anywhere in the world.
7.2 All Intellectual Property Rights, including all copyright in all Seminar materials and Digital Content (including but not limited to any drafts, drawings, PowerPoints or illustrations we make in connection with such materials) are owned by us or licensed by us from our licensors, and you are not authorised to make any copies of such material. All Intellectual Property Rights in or arising out of or in connection with the provision of the Seminars are owned by us. You are therefore requested to not copy, forward or share any information, lectures and other details with non-participants of the course.
8. FAILURE TO ATTEND COURSE LECTURES
8.1 The prices for our Packages remain constant. Regardless of the circumstances, if you are unable to attend a workshop or lecture, the Package price will remain unchanged, and no refunds will be provided for any portion of the Deposit, or any other payments made. It is your sole responsibility to attend lectures in a timely manner, do your homework and get it checked by Alice Thompson. Alice Thompson will conduct periodic evaluations to assess your regularity in attendance and the completion of assigned homework.
8.2 In the event of non-attendance at a guest lecture or failure to participate in the course, accountability for the absence lies with the individual. Although recorded lectures will be available to you after a live session, we strongly encourage you to attend live sessions as this grants you an opportunity to ask questions and engage with guest speakers.
9. DEPOSIT, PAYMENT, AND REFUNDS
DEPOSITS and PAYMENTS
9.1 Payment for our Products must be made in accordance with the pricing and payment terms specified on our website or as communicated through social media channels (Thompson Homes Education’s Instagram account).
9.2 All fees are charged in GBP only.
One-to-one individual consultations and workshops
The full Payment can be made via bank transfer following instructions from the invoice sent to you or via tap link provided on our social media account/website. No instalment options are available for these products.
You will only be eligible for a full refund if you cancel the session at least 24 hours prior to the actual appointment date.
Digital content and book
The full payment should be made immediately, no instalment options are available for these products. No refund will be made once the full payment has been accepted.
Our dedication to providing exceptional service to each and every customer is reflected in the perpetual access granted to our students ensuring a lasting educational experience. Once purchased you will have a lifetime access to our digital products.
12-week online course and mastermind sessions
Any funds paid for the course are non-refundable after the course or mastermind start date.
The full payment should be made before the course or mastermind sessions start date, either through the website/social media account tap link or by using details provided in the invoice.
The option to make a deposit payment of 30% is only available 10 days prior to the course or mastermind start date.
The 30% deposit is only refundable if your order is cancelled more than 7 days prior, with a 10% deduction from the chosen tariff cost for our handling administration fees.
The 30% deposit is non-refundable for cancellations made less than 7 days before the course start date.
The remaining 70% is to be paid within 7 days before the course or mastermind commencement date.
Important to note that full payments made for the course or mastermind are non-refundable after the course or mastermind start date. You can no longer change your mind.
Three monthly instalment options are available for our 12-week online course only:
We offer our customers to split the cost of their purchase into 3 monthly instalments for our 12-week online courses only. In this case, the price of any tariff automatically increases by 3%.
The first instalment of 30% should be made prior to the course start date.
The second instalment of 35% is due by the end of the first month of the course start date.
The third instalment of 35% is due by the end of the second month of the course start date.
Please note that a failure to make the payment by the specified date will result in losing access to the course materials with no right of returning to the course.
10. REFUNDS
10.1 Thompson Homes Education will process refund requests within 7 working days from the date of receipt of the written request.
10.2 Refunds will be issued using the same method as the original payment.
10.3 Non-attendance of the Course or withdrawal after the specified timeframe for refund eligibility does not entitle the participant to a refund of the full payment.
10.4 In case of cancellation more than 7 days before the course start date, a 90% refund will be issued (for 12-week online course only).
10.5 In case of cancellation less than 7 days before the course start date, a 70% refund will be issued (for 12-week online course only).
11. HOW WE MAY USE YOUR PERSONAL INFORMATION
We value your privacy and are committed to protecting your personal information. This Data Clause outlines how we use and handle your data for Customer Relationship Management (CRM) purposes:
11.1 We collect and process your personal data, including but not limited to your name, contact information, preferences, interactions, and purchase history, to enhance our understanding of your needs and preferences. This information enables us to tailor our communications, products, and services to better serve you.
11.2 Your data is used for CRM purposes, including providing personalised service, product recommendations, offers, and promotions. It helps us effectively manage our customer interactions, resolve issues, and improve our overall service quality.
11.3 We employ industry-standard security measures to ensure the confidentiality and security of your data. We do not share your information with unauthorised third parties.
12. Our rights for using your feedback and reviews about our products in the form or text reviews, audio and video content and other visuals.
12.1 Chat screenshots, text reviews, video recordings, and audio content provided
by you may be published on our website or social media platforms for commercial
purposes. By making a payment and using our products, you acknowledge and
consent to this.
12.2 Recording Visual and Audio Content: Certain Seminars may be captured and recorded without prior notification. Unless you notify us before the start of the Seminar, your attendance will be considered as consent for us to utilise any captured content for commercial purposes.
12.3 By providing your data, you consent to the collection, processing, and use of your personal information as outlined in this Data Clause. You are consenting to allow us to use your reviews, including any accompanying pictures, on our social media platforms.
13. COMPLAINTS
In the event of any complaint or dispute arising under or in connection with this contract, either party shall promptly notify the other party in writing, specifying the nature and details of the complaint.
Please feel free to send your feedback both positive and negative directly to me via email at support@thi-edu.co.uk
1. DEFINITIONS
1.1 OUR PRODUCTS include but are not limited to a 12-week online course, mastermind sessions, workshop by Alice Thompson, a book, one-to-one individual consultations with Alice Thompson and Digital content (i.e., unsupervised recorded lectures) that are delivered by Thompson Homes Education.
1.2 GUEST SPECIALISTS/EXPERT SPEAKERS refers to an individual or professional with specialised knowledge, skills, or expertise in a particular field or subject matter relevant to the purpose of our products. These individuals are invited to provide insights, advice, consultations, or services for a specific project, event, or activity. Guest specialist experts may be engaged on a temporary or ad hoc basis to contribute their expertise and assist in achieving the goals and objectives specified in the contract.
1.3 DEPOSIT - A "deposit" refers to an initial monetary amount or valuable consideration tendered by one party (the "payer") to the other party (the "payee") at the onset of a contract or prior to the fulfilment of certain obligations, as specified in the contract. The deposit serves as a token of commitment, security, or assurance of the payer's intent to honour the terms and conditions outlined in the contract. The nature, purpose, amount, terms of refund, forfeiture, or application of the deposit are explicitly defined within this contract.
1.4 EXCLUDED SERVICES- any services, products or investment opportunities that are offered, delivered or supplied to you, by whatever means and in whatever medium, by our EXPERT GUEST SPEAKERS or other third-party individuals/organisations.
1.5 FORCE MAJEURE EVENT. Neither party shall be considered in breach of this agreement or be held liable for any failure or delay in performance of any obligations under this agreement due to events beyond their reasonable control ("Force Majeure Events"). Force Majeure Events include, but are not limited to:
Natural Disasters: Fires, floods, earthquakes, hurricanes, tornadoes, or other acts of nature.
Government Actions: Acts or directives of governmental authorities or bodies, including regulatory changes, restrictions, or prohibitions.
Acts of Terrorism or War: Acts of terrorism, war, insurrection, sabotage, armed conflict, embargo, or blockage.
Labour Disputes: Strikes, lockouts, or other labour disputes involving the parties or their suppliers.
Technological Disruptions: Significant disruption or failure of the internet, power outages, or telecommunications networks.
Epidemics and Pandemics: Outbreaks of diseases, including but not limited to COVID-19, affecting the ability to conduct in-person activities.
Transportation Disruptions: Interruptions or limitations in transportation, including flight cancellations and travel bans.
1.6 TERMS- the terms and conditions set out in this document.
1.7 WEBSITE and SOCIAL MEDIA ACCOUNTS:
www.thi-edu.co.uk
https://course.thi-edu.co.uk/
https://webinar.thi-edu.co.uk/
https://pro.webinar.thi-edu.co.uk/
https://pro.course.thi-edu.co.uk/
https://mastermind.thi-edu.co.uk/
https://property.course.thi-edu.co.uk/
https://www.instagram.com/property_godmother/
2.INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 WHO WE ARE.
We are THOMPSON HOMES EDUCATION LTD, Company number 14938243.
We are an educational property investment company based in the UK. Our Registered office address: Flat 4 St Johns Court, 38 St Johns Road, Eastbourne BN20 7NB
*DISCLAIMER
PLEASE NOTE THAT WE ARE NOT FCA REGULATED.
We are not authorised by the Financial Conduct Authority or any similar authority, and we do not provide any financial services via our Products. You should seek independent financial, legal expert or tax advice as you consider necessary before making any property investment. Our aim is to offer educational resources and knowledge to assist you in making informed investment decisions. Your decision to invest in any property is solely your own and should be based on your independent research, analysis, and judgement. We do not make specific investment recommendations. We only provide support, and as such we shall not be liable for any decisions, actions or omissions taken by you as a result of anything we communicate to you through our Products.
Thomson Homes Education does not assume any responsibility or liability for the outcomes of your investment decisions. We are not liable for any financial gains, losses, or damages that may result from your investment choices.
By accessing and utilising the educational resources provided by us, you acknowledge and accept the terms of this disclaimer.
2.2 CONTACT DETAILS
You can contact us via phone +447541546212 or by emailing us at alice.thompson@thinvestment.co.uk and support@thi-edu.co.uk
2.3 HOW WE MAY CONTACT YOU
If we have to contact you, we will do so by telephone or by writing to you at the email address you provided to us when placing your order.
2.4 OUR CONTRACT WITH YOU
Our acceptance of your booking will be made if you placed your order meaning you have fully paid or opted for 3 monthly instalment options (*This option is only available for our 12 week-online course). Payments are made through a tap link provided on our Instagram account, website or via bank transfer using our bank details specified in our invoice. We will only fully accept and agree to the Terms once the full payment is made.
3.EXCLUDED SERVICES/ GUEST SPEAKERS
3.1 Please be advised that within our program, we have organised guest speakers to deliver lectures covering a wide array of topics. This includes, but is not limited to, quantity surveying, conveyancing law, accounting, brokerage and many other property investment related fields that will help you gain more knowledge. The guest speakers will share their knowledge, skills and experience in different fields.
3.2 Should you choose to establish communication with these speakers subsequent to the course, it is imperative to acknowledge that any associated risks are entirely assumed by you, and not by us. Our role is strictly that of an educational intermediary. Should you opt to engage in collaboration with them, the onus of responsibility lies with you, given that this falls beyond the purview of our provided services. The guest speakers do not possess the authority to engage in contractual agreements with you on our behalf. They may do so by forming a contractual relationship with you directly.
3.3 Guest speakers may present Excluded Services to you. Should you choose to acquire any Excluded Services, your contractual arrangement will be with the Guest speaker and not with our organisation.
3.4 We do not endorse any Excluded Services, nor do we offer any warranties regarding them. If you opt to procure any Excluded Services, you do so at your own discretion and risk.
3.5 Any prospective partnerships with them shall be decided between you and Guest speakers and Thompson Homes Education is not accountable for it.
4. YOUR RIGHTS TO MAKE CHANGES
4.1 A refund will not be issued once the full payment has been made and the
course has already started.
4.2 Your rights if we suspend the delivery of the online course or any other products. We will try to contact you in advance to tell you if we are suspending delivery of our Course, unless the problem is urgent or an emergency. If we suspend the delivery of a Course, we will contact you to either reschedule it for a future date or refund you in full.
5. OUR RIGHTS TO MAKE CHANGES
5.1 As part of your subscription to our 12-week online course you will be given access to the course Chat on Telegram Messenger where we will regularly post any updates or minor changes to the course content. All changes will be reflected in the document called Update doc, please check it carefully for all changes.
5.2 For our online course content or recorded lectures we use AXL Tech platform for which you will be given access to once the payment has been made. You gain lifetime access and can watch the contents of the course as many times as you wish with no limitations at all, unless specified otherwise when placing an order.
5.3 It is important to note that when delivering video/live lectures, minor changes including substitution of guest speakers may occur. We will update the document in the chat immediately after the change has been made.
5.4 We will make sure that the Digital Content will always match the description provided to you prior to making the purchase.
5.5 If you do not receive the Digital Content or you cannot access it through our AXL Tech platform for any reason, please contact us immediately and we will assist you in accessing it.
6.FORCE MAJEURE
6.1 We are not responsible for delays outside our control. We will make every effort to deliver the Products in accordance with these Terms and provide the lectures on the date(s) specified in the Booking. If the delivery of lectures is delayed by Force Majeure Event, then we will contact you as soon as reasonably possible to let you know and we will take all reasonable steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the Event.
7. INTELLECTUAL PROPERTY RIGHTS
7.1 Intellectual Property Rights encompass various categories, including copyright and related rights, moral rights, trademarks, business and domain names, rights associated with visual identity (such as trade dress), goodwill, the right to take legal action against misrepresentation, design rights, database rights, rights to utilise and safeguard confidential information (including proprietary knowledge), and all other forms of intellectual property rights. These rights may exist with or without official registration, and they cover applications for such rights, renewals, extensions, and the entitlement to claim priority for these rights, as well as any analogous or equivalent rights or forms of protection that currently exist or may arise in the future anywhere in the world.
7.2 All Intellectual Property Rights, including all copyright in all Seminar materials and Digital Content (including but not limited to any drafts, drawings, PowerPoints or illustrations we make in connection with such materials) are owned by us or licensed by us from our licensors, and you are not authorised to make any copies of such material. All Intellectual Property Rights in or arising out of or in connection with the provision of the Seminars are owned by us. You are therefore requested to not copy, forward or share any information, lectures and other details with non-participants of the course.
8. FAILURE TO ATTEND COURSE LECTURES
8.1 The prices for our Packages remain constant. Regardless of the circumstances, if you are unable to attend a workshop or lecture, the Package price will remain unchanged, and no refunds will be provided for any portion of the Deposit, or any other payments made. It is your sole responsibility to attend lectures in a timely manner, do your homework and get it checked by Alice Thompson. Alice Thompson will conduct periodic evaluations to assess your regularity in attendance and the completion of assigned homework.
8.2 In the event of non-attendance at a guest lecture or failure to participate in the course, accountability for the absence lies with the individual. Although recorded lectures will be available to you after a live session, we strongly encourage you to attend live sessions as this grants you an opportunity to ask questions and engage with guest speakers.
9. DEPOSIT, PAYMENT, AND REFUNDS
DEPOSITS and PAYMENTS
9.1 Payment for our Products must be made in accordance with the pricing and payment terms specified on our website or as communicated through social media channels (Thompson Homes Education’s Instagram account).
9.2 All fees are charged in GBP only.
One-to-one individual consultations and workshops
The full Payment can be made via bank transfer following instructions from the invoice sent to you or via tap link provided on our social media account/website. No instalment options are available for these products.
You will only be eligible for a full refund if you cancel the session at least 24 hours prior to the actual appointment date.
Digital content and book
The full payment should be made immediately, no instalment options are available for these products. No refund will be made once the full payment has been accepted.
Our dedication to providing exceptional service to each and every customer is reflected in the perpetual access granted to our students ensuring a lasting educational experience. Once purchased you will have a lifetime access to our digital products.
12-week online course and mastermind sessions
Any funds paid for the course are non-refundable after the course or mastermind start date.
The full payment should be made before the course or mastermind sessions start date, either through the website/social media account tap link or by using details provided in the invoice.
The option to make a deposit payment of 30% is only available 10 days prior to the course or mastermind start date.
The 30% deposit is only refundable if your order is cancelled more than 7 days prior, with a 10% deduction from the chosen tariff cost for our handling administration fees.
The 30% deposit is non-refundable for cancellations made less than 7 days before the course start date.
The remaining 70% is to be paid within 7 days before the course or mastermind commencement date.
Important to note that full payments made for the course or mastermind are non-refundable after the course or mastermind start date. You can no longer change your mind.
Three monthly instalment options are available for our 12-week online course only:
We offer our customers to split the cost of their purchase into 3 monthly instalments for our 12-week online courses only. In this case, the price of any tariff automatically increases by 3%.
The first instalment of 30% should be made prior to the course start date.
The second instalment of 35% is due by the end of the first month of the course start date.
The third instalment of 35% is due by the end of the second month of the course start date.
Please note that a failure to make the payment by the specified date will result in losing access to the course materials with no right of returning to the course.
10. REFUNDS
10.1 Thompson Homes Education will process refund requests within 7 working days from the date of receipt of the written request.
10.2 Refunds will be issued using the same method as the original payment.
10.3 Non-attendance of the Course or withdrawal after the specified timeframe for refund eligibility does not entitle the participant to a refund of the full payment.
10.4 In case of cancellation more than 7 days before the course start date, a 90% refund will be issued (for 12-week online course only).
10.5 In case of cancellation less than 7 days before the course start date, a 70% refund will be issued (for 12-week online course only).
11. HOW WE MAY USE YOUR PERSONAL INFORMATION
We value your privacy and are committed to protecting your personal information. This Data Clause outlines how we use and handle your data for Customer Relationship Management (CRM) purposes:
11.1 We collect and process your personal data, including but not limited to your name, contact information, preferences, interactions, and purchase history, to enhance our understanding of your needs and preferences. This information enables us to tailor our communications, products, and services to better serve you.
11.2 Your data is used for CRM purposes, including providing personalised service, product recommendations, offers, and promotions. It helps us effectively manage our customer interactions, resolve issues, and improve our overall service quality.
11.3 We employ industry-standard security measures to ensure the confidentiality and security of your data. We do not share your information with unauthorised third parties.
12. Our rights for using your feedback and reviews about our products in the form or text reviews, audio and video content and other visuals.
12.1 Chat screenshots, text reviews, video recordings, and audio content provided
by you may be published on our website or social media platforms for commercial
purposes. By making a payment and using our products, you acknowledge and
consent to this.
12.2 Recording Visual and Audio Content: Certain Seminars may be captured and recorded without prior notification. Unless you notify us before the start of the Seminar, your attendance will be considered as consent for us to utilise any captured content for commercial purposes.
12.3 By providing your data, you consent to the collection, processing, and use of your personal information as outlined in this Data Clause. You are consenting to allow us to use your reviews, including any accompanying pictures, on our social media platforms.
13. COMPLAINTS
In the event of any complaint or dispute arising under or in connection with this contract, either party shall promptly notify the other party in writing, specifying the nature and details of the complaint.
Please feel free to send your feedback both positive and negative directly to me via email at support@thi-edu.co.uk